The Cocktail & Iberostar win the award for best customer experience.
We generated an innovative holiday booking process.
The challenge we faced was to create a more attractive getaway for customers and avoid the risks associated with all-inclusive holidays.
What did we do?
We created an innovative experience that allows customers to personalise and deepen their holiday planning, going far beyond how many beds you want in the room and how many guests.
With our new value-based booking, users can choose which room they want, take virtual tours of the room, the surroundings, find out how close it is to different pools, dining and outdoor spaces to make sure it matches expectations.
The results.
A new process that disrupts the traditional booking experience, leading to higher customer satisfaction and increased conversion rates.
